Born and raised in the Toronto area, I live in a quiet neighbourhood with my wife and three boys. After graduating from university and college, I have spent fifteen years building, growing and working in contact centres. I have worked extensively with outsourced call centres on five continents.
Currently, I am a customer support manager for a small software company. I have also spent the better part of 25 years as a customer, on the same emotional roller coaster that many of you have experienced with countless products and services.