Author Archives: Support Spy

Unidentified phone numbers

I started to get calls from telephone numbers that I did not recognize on my mobile phone. Not being one who just has to pick up the call, I tend to ignore numbers of unknown origin and let my voicemail … Continue reading

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Stella & Dot launches new platform at the wrong time

Stella & Dot is a multi-level marketing based line of boutique-style jewellery.   By using a trunk show (tupperware-style party) selling strategy, their ‘stylists’ (independent sales partners) showcase the product directly to customers.  A stylist approached me in early December, … Continue reading

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Watson supercomputer pimped out to insurance industry

My favourite computer in the world (if such a thing exists) is the Watson supercomputer, most famous for his trouncing of Ken Jennings and Brad Rutter on Jeopardy. There were grand visions of what Watson could be used for. Most … Continue reading

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Reflecting on the KHL plane crash victims

It has been a summer of hockey related tragedies with the deaths of a group of NHL enforcers.  Most recently, the crash of a Russian plane killed almost the whole KHL’s Lokomotiv Yaroslavl team.  While the loss of 43 lives is … Continue reading

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What does the TTC owe you?

In a recent post, Toronto Mike posted an open letter from a disgruntled TTC customer. The customer had a terrible experience riding the TTC on a recent Sunday in August.  The ‘troubled TTC user’ began the letter by noting that … Continue reading

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