Category Archives: Big Companies

Should United Airlines be ashamed?  Know your passenger rights.

Customer experience should be at the top of mind for any industry.  It should be especially important for an industry that claims to be struggling.  We have all heard stories of passengers behaving badly on airplanes, and airlines portray the … Continue reading

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The Current State of Canadian Telecom

Living in Canada, means at one time or another you’ve complained about your cell phone provider (this goes for Internet service providers too). It’s telling of the current state of the Canadian telecommunications industry – three industry giants Rogers, Bell, … Continue reading

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Extended warranties are a cash cow

Electronics & appliances sales people, I’m looking at you!  You have to love the effort.  There are many fantastic, advertised deals on electronics, home theatre products, appliances, and other related items, and you don’t have to wait for the Christmas … Continue reading

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Watson supercomputer pimped out to insurance industry

My favourite computer in the world (if such a thing exists) is the Watson supercomputer, most famous for his trouncing of Ken Jennings and Brad Rutter on Jeopardy. There were grand visions of what Watson could be used for. Most … Continue reading

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McDonald’s works to change its image

I hadn’t been inside a McDonald’s in a long time, but must admit I couldn’t resist the occasional drive through.  Well, I had the opportunity to go to a newly renovated one and the restaurant experience is greatly improved. The … Continue reading

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