Category Archives: Big Companies

Alternatives to Bell & Rogers

Are you sick of dealing with constant billing errors and service failures?  Or maybe you’ve just had it with the obscene price you are paying for phone and cable, and the aggressive caps on internet.  Bell & Rogers have enjoyed … Continue reading

Posted in Big Companies | Tagged , , , , , , , , , , , , | 95 Comments

VIA Rail needs to conduct themselves better – Part 2 – conclusion

In my first post about VIA, I described the failure of VIA to get my wife and baby home from Montreal to Toronto in a reasonable fashion.  After a train breakdown, it was their customer service that went off the … Continue reading

Posted in Big Companies, Experiences | Tagged , , , , , , | 12 Comments

Via Rail: update

June 8, 2011: VIA reached out to me to provide a partial refund.  Details to follow in Part 2 next week. June 3, 2011  Update:  No word from VIA. June 1, 2011 Update:  VIA’s support team contacted me yesterday by … Continue reading

Posted in Big Companies, Experiences | Leave a comment

VIA Rail needs to conduct themselves better – Part 1 of 2

This is the first of two posts about an interaction with VIA Rail. Today’s post will focus on what transpired: When travellers from the Toronto area want to take a short haul trip to such places as  Ottawa, Montreal, or … Continue reading

Posted in Big Companies, Experiences | Tagged , , , , , , | Leave a comment

The cost of customer service for fast food chains

It appears that other fast food/coffee shops have taken notice of the Starbucks model. For years Starbucks has invited its customers to spend more time in its locations with comfortable seating, pleasant decor, free WiFi and a sense of comfort.  … Continue reading

Posted in Big Companies | Tagged , , , , , , | 2 Comments