Monthly Archives: April 2011

Next Stop: Using Social Media to call out a company

In my last post I discussed how and when to get a supervisor to address your concerns. The next step in your journey through escalating an issue is to advertise your displeasure. If you are not getting satisfaction from a … Continue reading

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Supervisor, Supervisor, Supervisor

Dealing with customer service can be a frustrating experience, from not being able to communicate efficiently with the support rep, to the rep quoting company policy.  In many instances company policies may be understood, but may be totally unfair.  In … Continue reading

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Telephone lesson – How to avoid waiting in queue – Part 2

This is the second of a 2 part introduction to avoiding waiting in queue. Do you hate listening to endless telephone prompts when calling support?  If you want this, press 1, if you want that, press 2, blah, blah, blah. Contrary … Continue reading

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Telephone lesson – How to avoid waiting in queue – Part 1

This is the first of a 2 part introduction to avoiding waiting in queue. Although calling the posted support number and following the prompts is recommended, with some persistence and nimble fingers, you can find a way to skip the queue … Continue reading

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Intro to Outsourcing – Who you are speaking to and why – Pt 3

This is the third of a 3 part introduction to outsourcing. Some contracts between businesses and outsourcers are based on pay per call/email, others are based on time spent.  Why is this important?  Well, this means that some call centres … Continue reading

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