Monthly Archives: April 2011

Outsourcing: Bonus Entry – Email addresses comprimised

Over the weekend there was a major security breach of Epsilon for customers of Best Buy, TiVo, Disney, US College Board, HSN, US Bank and the list continues to grow as more information is uncovered.  While the information obtained is only names … Continue reading

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Intro to Outsourcing – Who you are speaking to and why – Pt 2

This is the second of a 3 part introduction to outsourcing. Offshore call centres have their place in business. As I mentioned in my last post, outsourcing can be a great way to lower wait times, increase efficiencies and defer … Continue reading

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