Monthly Archives: May 2011

VIA Rail needs to conduct themselves better – Part 1 of 2

This is the first of two posts about an interaction with VIA Rail. Today’s post will focus on what transpired: When travellers from the Toronto area want to take a short haul trip to such places as  Ottawa, Montreal, or … Continue reading

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Welcome new readers to Support Spy’s blog

Welcome to Support Spy!  This blog contains tips and tricks to navigate through the frustrating world of customer support.  There are simple steps that you can take to minimize efforts in dealing with customer support and service. Please take a … Continue reading

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The cost of customer service for fast food chains

It appears that other fast food/coffee shops have taken notice of the Starbucks model. For years Starbucks has invited its customers to spend more time in its locations with comfortable seating, pleasant decor, free WiFi and a sense of comfort.  … Continue reading

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8 Tips for Dealing with Telemarketers

There are many techniques that have been used to handle telemarketing calls. Jerry Seinfeld fans will recall Jerry asking a telemarketer for their home phone number to discuss the product they were trying to sell later in the day. I’m … Continue reading

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“Let the memories begin”… My experience at Disney

How amazing!  Despite shelling over a significant amount of money in travel, lodging, park tickets, food, and souvenirs, there were no complaints about the Disney experience.   There was something in the air this year as many of my friends with … Continue reading

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