Monthly Archives: June 2011

Best customer experience for live sports – the NBA?

The Philadelphia Flyers appear to have begun a fire sale this past week with the departure of 2 of their top players in Jeff Carter and Mike Richards.   It appears they have decided to rebuild for a future run at … Continue reading

Posted in Experiences | Tagged , , | Leave a comment

How Zappos ‘WOWs’ customers

One of the best customer service oriented companies is one that many Canadians have probably never heard of.  Zappos positions itself as a “service company” that happens to sell products (clothes, shoes, etc.)   It consistently scores high in ratings of … Continue reading

Posted in Experiences | Tagged , , , , , , , | Leave a comment

5 Reasons Why ING Direct’s Support Wins Gold

Although ING Direct Canada can bring in customers with its higher interest rate on savings accounts and fee-less banking, they have slowly been introducing other types of accounts to expand existing customer relationships.  The newest offer from ING is THRIVE, … Continue reading

Posted in Experiences | Tagged , , , , , , , , | 2 Comments

VIA Rail needs to conduct themselves better – Part 2 – conclusion

In my first post about VIA, I described the failure of VIA to get my wife and baby home from Montreal to Toronto in a reasonable fashion.  After a train breakdown, it was their customer service that went off the … Continue reading

Posted in Big Companies, Experiences | Tagged , , , , , , | 12 Comments

Tips on Charitable Donations

When deciding how to donate your money, it can be confusing.  There are so many charities out there, and so many ways to give, that it can render you immobile.  Have you ever wondered what the best way to donate … Continue reading

Posted in Charities | Tagged , , , , , | 5 Comments