Tag Archives: bell

Alternatives to Bell & Rogers

Posted on July 18, 2011 by Support Spy

Are you sick of dealing with constant billing errors and service failures?  Or maybe you’ve just had it with the obscene price you are paying for phone and cable, and the aggressive caps on internet.  Bell & Rogers have enjoyed … Continue reading →

Posted in Big Companies | Tagged , , , , , , , , , , , , | 2 Comments

8 Tips for Dealing with Telemarketers

Posted on May 25, 2011 by Support Spy

There are many techniques that have been used to handle telemarketing calls. Jerry Seinfeld fans will recall Jerry asking a telemarketer for their home phone number to discuss the product they were trying to sell later in the day. I’m … Continue reading →

Posted in Privacy and Security | Tagged , , , , , , , , | 1 Comment

Pressuring a company into resolving your complaint

Posted on May 6, 2011 by Support Spy

Have you ever been so upset with a company after a terrible  experience or lack of response that you threatened to go to the Better Business Bureau (among other choice words)?   Well, you may want to plan future attacks more … Continue reading →

Posted in Escalating | Tagged , , , , , , , , , , , | 2 Comments

Intro to Outsourcing – Who you are speaking to and why – Pt 3

Posted on April 7, 2011 by Support Spy

This is the third of a 3 part introduction to outsourcing. Some contracts between businesses and outsourcers are based on pay per call/email, others are based on time spent.  Why is this important?  Well, this means that some call centres … Continue reading →

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4 simple tips for dealing with big companies

Posted on March 25, 2011 by Support Spy

For my first post, I thought I would provide some basic, tangible tips. This post is focused on getting the most out of first line support at large companies. Too often these simple tactics are overlooked: Use email when dealing … Continue reading →

Posted in Big Companies | Tagged , , , , , | 2 Comments