Tag Archives: bell

The Current State of Canadian Telecom

Living in Canada, means at one time or another you’ve complained about your cell phone provider (this goes for Internet service providers too). It’s telling of the current state of the Canadian telecommunications industry – three industry giants Rogers, Bell, … Continue reading

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Alternatives to Bell & Rogers

Are you sick of dealing with constant billing errors and service failures?  Or maybe you’ve just had it with the obscene price you are paying for phone and cable, and the aggressive caps on internet.  Bell & Rogers have enjoyed … Continue reading

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8 Tips for Dealing with Telemarketers

There are many techniques that have been used to handle telemarketing calls. Jerry Seinfeld fans will recall Jerry asking a telemarketer for their home phone number to discuss the product they were trying to sell later in the day. I’m … Continue reading

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Pressuring a company into resolving your complaint

Have you ever been so upset with a company after a terrible  experience or lack of response that you threatened to go to the Better Business Bureau (among other choice words)?   Well, you may want to plan future attacks more … Continue reading

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Intro to Outsourcing – Who you are speaking to and why – Pt 3

This is the third of a 3 part introduction to outsourcing. Some contracts between businesses and outsourcers are based on pay per call/email, others are based on time spent.  Why is this important?  Well, this means that some call centres … Continue reading

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