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Tag Archives: customer
What does the TTC owe you?
In a recent post, Toronto Mike posted an open letter from a disgruntled TTC customer. The customer had a terrible experience riding the TTC on a recent Sunday in August. The ‘troubled TTC user’ began the letter by noting that … Continue reading
How Zappos ‘WOWs’ customers
One of the best customer service oriented companies is one that many Canadians have probably never heard of. Zappos positions itself as a “service company” that happens to sell products (clothes, shoes, etc.) It consistently scores high in ratings of … Continue reading
Posted in Experiences
Tagged company, culture, customer, experience, online, shopping, values, zappos
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Supervisor, Supervisor, Supervisor
Dealing with customer service can be a frustrating experience, from not being able to communicate efficiently with the support rep, to the rep quoting company policy. In many instances company policies may be understood, but may be totally unfair. In … Continue reading
Posted in Big Companies, Escalating
Tagged customer, escalate, escalation, experience, manager, satisfaction, supervisor
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Welcome to Support Spy
Welcome to Support Spy. After reading so many blogs out there over the last few years, and seeing the way the blogging community unites, I’ve been inspired to try to make a difference. Let’s get started! The purpose of this blog … Continue reading
Posted in Introduction
Tagged blog, consumer, customer, help, intro, service, spy, support, supportspy, technical
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