Tag Archives: customer

What does the TTC owe you?

In a recent post, Toronto Mike posted an open letter from a disgruntled TTC customer. The customer had a terrible experience riding the TTC on a recent Sunday in August.  The ‘troubled TTC user’ began the letter by noting that … Continue reading

Posted in Experiences | Tagged , , , , | 1 Comment

How Zappos ‘WOWs’ customers

One of the best customer service oriented companies is one that many Canadians have probably never heard of.  Zappos positions itself as a “service company” that happens to sell products (clothes, shoes, etc.)   It consistently scores high in ratings of … Continue reading

Posted in Experiences | Tagged , , , , , , , | Leave a comment

Welcome new readers to Support Spy’s blog

Welcome to Support Spy!  This blog contains tips and tricks to navigate through the frustrating world of customer support.  There are simple steps that you can take to minimize efforts in dealing with customer support and service. Please take a … Continue reading

Posted in Introduction | Tagged , , , , | 2 Comments

Supervisor, Supervisor, Supervisor

Dealing with customer service can be a frustrating experience, from not being able to communicate efficiently with the support rep, to the rep quoting company policy.  In many instances company policies may be understood, but may be totally unfair.  In … Continue reading

Posted in Big Companies, Escalating | Tagged , , , , , , | Leave a comment

Welcome to Support Spy

Welcome to Support Spy. After reading so many blogs out there over the last few years, and seeing the way the blogging community unites, I’ve been inspired to try to make a difference. Let’s get started!  The purpose of this blog … Continue reading

Posted in Introduction | Tagged , , , , , , , , , | 2 Comments