Tag Archives: delay

What does the TTC owe you?

In a recent post, Toronto Mike posted an open letter from a disgruntled TTC customer. The customer had a terrible experience riding the TTC on a recent Sunday in August.  The ‘troubled TTC user’ began the letter by noting that … Continue reading

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WestJet’s positive customer experience

In my last post, I provided some personal insights into Air Canada’s poor customer  service.  They don’t seem to appreciate what it takes to make customers happy.   I would like to focus today’s post on WestJet and how their customer … Continue reading

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