Tag Archives: escalation

Next Stop: Using Social Media to call out a company

In my last post I discussed how and when to get a supervisor to address your concerns. The next step in your journey through escalating an issue is to advertise your displeasure. If you are not getting satisfaction from a … Continue reading

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Supervisor, Supervisor, Supervisor

Dealing with customer service can be a frustrating experience, from not being able to communicate efficiently with the support rep, to the rep quoting company policy.  In many instances company policies may be understood, but may be totally unfair.  In … Continue reading

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