Tag Archives: experience

Best customer experience for live sports – the NBA?

The Philadelphia Flyers appear to have begun a fire sale this past week with the departure of 2 of their top players in Jeff Carter and Mike Richards.   It appears they have decided to rebuild for a future run at … Continue reading

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How Zappos ‘WOWs’ customers

One of the best customer service oriented companies is one that many Canadians have probably never heard of.  Zappos positions itself as a “service company” that happens to sell products (clothes, shoes, etc.)   It consistently scores high in ratings of … Continue reading

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VIA Rail needs to conduct themselves better – Part 2 – conclusion

In my first post about VIA, I described the failure of VIA to get my wife and baby home from Montreal to Toronto in a reasonable fashion.  After a train breakdown, it was their customer service that went off the … Continue reading

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VIA Rail needs to conduct themselves better – Part 1 of 2

This is the first of two posts about an interaction with VIA Rail. Today’s post will focus on what transpired: When travellers from the Toronto area want to take a short haul trip to such places as  Ottawa, Montreal, or … Continue reading

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Supervisor, Supervisor, Supervisor

Dealing with customer service can be a frustrating experience, from not being able to communicate efficiently with the support rep, to the rep quoting company policy.  In many instances company policies may be understood, but may be totally unfair.  In … Continue reading

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