Tag Archives: outsource

Intro to Outsourcing – Who you are speaking to and why – Pt 3

This is the third of a 3 part introduction to outsourcing. Some contracts between businesses and outsourcers are based on pay per call/email, others are based on time spent.  Why is this important?  Well, this means that some call centres … Continue reading

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Intro to Outsourcing – Who you are speaking to and why – Pt 2

This is the second of a 3 part introduction to outsourcing. Offshore call centres have their place in business. As I mentioned in my last post, outsourcing can be a great way to lower wait times, increase efficiencies and defer … Continue reading

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Intro to Outsourcing – Who you are speaking to and why – Pt 1

This is the first of a 3 part introduction to outsourcing. Outsourced call centres exist to make it as easy as possible for a company to provide customer support for the lowest cost.  These call centres can be local/onshore or offshore … Continue reading

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