Tag Archives: westjet

WestJet’s positive customer experience

In my last post, I provided some personal insights into Air Canada’s poor customer  service.  They don’t seem to appreciate what it takes to make customers happy.   I would like to focus today’s post on WestJet and how their customer … Continue reading

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Air Canada and poor baggage handling

Air Canada is not known for their superior customer service, but after this story was published, I have begun questioning whether they understand customer service at all!   At the core of customer service is setting expectations and communicating to the … Continue reading

Posted in Big Companies, Experiences, Outsourcing | Tagged , , , , | 4 Comments