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How important would you rank researching the Company and the specific product on-line before contacing customer service regarding your complaint?
@Steve I think it’s very important to do research on the company especially when it comes to contacting support. I can think of a customer experience that was shared with me about Samsung TVs. The LCD TV series had a recall on them but the person who shared the story with me did not know that. He paid a few hundred dollars to get it repaired and on my advice fought for his money back. If research had been done prior to this, he would have known about the widely publicized capacitor problem,. He would have saved himself the hassle of multiple calls to support and shelling out money unnecessarily. Thanks for the question!