Resources

Support Spy has compiled a list of Canadian (for now) contacts for some of the more frequently requested companies.  This list will continue to grow.  If you are having trouble with support in an organization, find the right people to contact below:

Bell Canada Executive Office executive.office@bell.ca
Complaints executive.complaints@bell.ca
Rogers Communications @RogersHelps and @RogersBuzz @RogersNina
@RogersMary
@RogersMiranda
Office of the President Rogers Cablesystems
855 York Mills Rd
Don Mills ON M3B 1Z1
Fax: 1-877-331-1573
Office of the Ombudsman 350 Bloor Street East
Ombudsman – Don Moffatt Toronto, Ontario
M4W 0A1
Fax: 416-935-3604
ombudsman@rci.rogers.com
All Telecom – Commissioner for Complaints for Telecommunications Services (CCTS)
Final Escalation Point www.ccts-cprst.ca
1-888-221-1687
Enbridge Office of the Ombudsman 416-495-6155
1-866-817-6836
ombudsman@enbridge.com
Ombudsman – Eileen Campbell direct: 416-753-4675
Direct Energy Office of the President 1-866-756-3929
All Energy – Ontario Energy Board P.O. Box 2319
Final Escalation Point 2300 Yonge Street
Toronto, Ontario
M4P 1E4
Toll-free: 1-888-632-6273
Fax: 416-440-7656
Credit Bureaus
Equifax Escalation by mail 5650 Yonge St.
Toronto, Ontario
M2M 4G4
TransUnion Escalation by mail 3115 Harvester Rd.
Suite 201
Burlington, Ontario
L7N 3N8

2 Responses to Resources

  1. Lee says:

    I have a question? When Rogers send a debt to a third party collection agency how can they do this? If you have not signed or given verbal consent to release your information

    I returned back Rogers equipment they did not note the return and sent it to a collection agency, the agency said it take 3 months for Rogers to up date them on the return equipment and once the agency notes the return the outstanding amount stays on the credit bureau for 3 years ?

    • Reply for Lee says:

      Dear Lee, I wanted to reply to your question. Your original contract with Rogers contains a blurb that allows Rogers to use a third party collection agency. I hate Rogers.

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